Refund policy

We stand behind everything we sell. If something arrives faulty, damaged or not as described, we fix it quickly and we pay the postage. If you have simply changed your mind, we will still take the item back, but the conditions below apply and you cover the cost of sending it home.

Every return needs an RMA number first. Email support@reloadgolf.shop with your order number and what is wrong. We reply with an RMA number and the correct return address. Our items ship from more than one warehouse, so a parcel sent back without an RMA number, or sent to the wrong address, cannot be identified, cannot be inspected, and cannot be refunded.

1. Faulty, damaged, or not what you ordered — 30 days, we cover everything.
Email us within 30 days of delivery with your order number and clear photographs of the problem. We cover return postage, and you choose a replacement or a full refund including the original shipping you paid. We do not argue about this one.
For damage that happened in transit, tell us within 72 hours of delivery and send photographs of both the item and the packaging it arrived in. Carriers reject damage claims filed later than that, so this window is firm.

2. Changed your mind — 14 days, and there are conditions.
Request an RMA within 14 days of delivery. The item must come back:

• unused, unhit, unassembled and unwashed;
• in its original packaging, with every part, fitting, manual and accessory it arrived with;
• with the RMA number written on the outside of the parcel;
• with tracking, and adequately packed. Until it reaches us it is your parcel, and a return lost or damaged on the way back cannot be refunded.

You pay the return postage. Once it arrives we inspect it, and if it passes inspection we refund the price of the item less a 15% restocking fee. Original shipping is not refunded on a change-of-mind return.
Or take store credit instead and we waive the restocking fee entirely — full value, no deduction, valid for 12 months. For most people that is the better deal, and it is there deliberately.

3. What we cannot take back at all.
Items that have been used, hit into, worn, assembled, drilled, anchored, cut or modified. Items returned without their original packaging or missing parts. Gloves, grips, headwear and anything else worn against the skin, once opened, for hygiene reasons. Golf balls once the sleeve or bag is opened. Gift cards. Any item returned without an RMA number.

4. If a return brings your order under the free-shipping threshold.
Shipping is free on orders of $75 or more. If you return part of an order and what you keep falls below $75, the $9.99 shipping charge you originally avoided is deducted from your refund.

5. Cancelling before it ships.
Email us before the order is dispatched and we cancel it and refund you in full, no questions and no fee. Once it has been dispatched it is a return, and the terms above apply.

6. Refused, undeliverable, or wrong address.
If a parcel comes back to us because it was refused, or because the address you gave was wrong or incomplete, we refund the item price less the outbound shipping we paid and the restocking fee. Please check your address at checkout.

7. Orders marked delivered that you did not receive.
Tell us within 7 days of the delivery scan. We will open a trace with the carrier and see it through with you. Where tracking shows successful delivery to the address you gave, we may ask you to check with your household and neighbors and, where the carrier requires it, to file a report before we can settle a claim.

8. When you get your money.
We refund to your original payment method within 10 business days of the returned item passing inspection, and we email you when it is done. Your bank or card issuer may take a few days more to show it. If more than 15 business days have passed since we confirmed your refund and you still cannot see it, email us and we will chase it.

9. Exchanges.
The fastest way is to return the item you have under the terms above and place a new order for the one you want.

10. Fair use.
This policy is written for customers, not for people working it. We reserve the right to refuse a return, decline a refund, or decline future orders where we see a pattern of excessive or abusive returns, returns of used equipment claimed as unused, or claims that do not match the evidence.

Anything at all about a return: support@reloadgolf.shop — we reply within two to three business days.