FAQs
Shipping
Where do you ship?
The United States only, for now. We would rather ship well to one country than badly to twenty.
What does shipping cost?
Flat $9.99 on orders under $75. Orders of $75 or more ship free. Your rate is shown at checkout before you pay, and there are no customs or import charges waiting at the door.
How long will my order take?
We stock two kinds of product and they move at different speeds. We would rather tell you up front than have you find out from a tracking page.
- Most items ship from a US warehouse. We process the order within 1–2 business days, and it arrives within 3–7 business days after that.
- A small number of specialist items ship direct from the manufacturer overseas and take 10–20 business days in total. Every one of these says so in plain English on its own product page, above the buy button. If a product page does not carry that notice, it is a 3–7 day item.
If your order contains both, the parts arrive separately and at their own speeds.
Can I track my order?
Yes. You will get a tracking number by email as soon as your parcel is dispatched.
Payment
What payment methods do you accept?
All major credit and debit cards, Apple Pay and Google Pay. Checkout is encrypted and we never see or store your card details.
Returns and cancellations
The short version is below. The full terms are in our Refund Policy, and that page is the one that governs.
Something arrived faulty, damaged or not as described.
Email us within 30 days of delivery with your order number and clear photographs. We cover the return postage, and you choose a replacement or a full refund including the original shipping you paid. We do not argue about this one.
For damage that happened in transit, tell us within 72 hours of delivery and photograph both the item and the packaging it arrived in. Carriers reject damage claims filed later than that, so this window is firm.
I changed my mind.
Request a return within 14 days of delivery. The item must come back unused, unhit, unassembled and unwashed, in its original packaging with every part it arrived with. You pay the return postage, and we refund the price of the item less a 15% restocking fee.
Or take store credit and we waive the restocking fee entirely — full value, valid for 12 months. For most people that is the better deal, and it is there deliberately.
Do I need to contact you before sending something back?
Yes, always. Every return needs an RMA number first. Our items ship from more than one warehouse, so a parcel sent back without an RMA number, or to the wrong address, cannot be identified, inspected or refunded. Email support@reloadgolf.shop and we will send you the number and the correct address.
What can't be returned?
Anything used, hit into, worn, assembled or modified. Gloves, grips and headwear once opened, for hygiene reasons. Golf balls once the sleeve or bag is opened. Gift cards.
Can I cancel or change my order?
Email us before it is dispatched and we cancel it and refund you in full, no questions and no fee. Once it has shipped it becomes a return, and the terms above apply.
Getting hold of us
How do I contact a person?
Email support@reloadgolf.shop. It is the fastest way to reach us and it reaches a human. We answer within two to three business days.